Arrival windows
A visit has a start and an end, and the customer sees a window rather than a false single minute.
Scheduling
The window you promised is the window they get.
Visits are scheduled with an arrival window held in the property's own timezone. A dispatcher travelling, or a phone that changed timezone, does not move the appointment.
Timezones are the property's
Times are stored as unambiguous instants and displayed against the property's timezone. This is not a detail: a nine o'clock appointment that becomes six o'clock on a screen is a lost customer.
Multiple visits per job
Work that takes three days is one job with three visits, each with its own assignment and its own completion.
Availability and time off
Technician working hours and time off are data the schedule can be checked against, instead of a conversation.
Recurring visits from agreements
Service agreements generate the visits a maintenance plan owes, so recurring work does not depend on someone remembering.
Route optimisation
Not built. Crescove does not order a technician's day by drive time today, and this page is not going to suggest it does.
See Field Service & CRM against your own workflow.
Tell us how your business runs today and we will walk through what is available now, what is still being built, and what would need to be connected for you.