Outbound customer email from the Brand's own address through the platform's configured provider, recorded against the customer and job.
Communications
Tell the customer, and keep the record.
Service work generates a lot of communication — confirmations, arrival notes, follow-ups. Crescove records it against the customer and the job it concerns.
Email transmits today. SMS and voice adapters are built to the same interface and deliberately refuse to send until a provider is connected and approved: they record a suppressed delivery and say why, rather than reporting a success that never happened.
Templates
Brand-defined message templates, so routine messages do not depend on who is typing.
Threads
Conversations attached to the customer and, where relevant, the job — with their participants.
Delivery outcomes
Each attempt records channel, provider, and result. A suppressed or failed send is visible rather than silent.
SMS and voice
Provider integration required. Enabling them costs money with an external provider and needs the operator's approval.
Automated customer notifications
The automation engine can send email on defined triggers. Text-message arrival notifications specifically require the SMS provider above.
See Field Service & CRM against your own workflow.
Tell us how your business runs today and we will walk through what is available now, what is still being built, and what would need to be connected for you.